Accessibility at RioCan

Our Accessibility Commitment

At RioCan, we are committed to creating accessible and inclusive experiences for all individuals who interact with our properties, services and digital platforms. We work to identify, remove and prevent barriers for people with disabilities and to ensure they can access and benefit from our properties, services and customer experiences with dignity, independence and equal opportunity.

Our approach to accessibility is guided by the principles of the Customer Service Standard. We are committed to:

• Respecting dignity and independence by delivering goods and services in a manner that supports the needs of people with disabilities.
• Providing accessible and integrated service wherever possible, while offering alternative solutions when barriers cannot be removed.
• Ensuring equal opportunity for people with disabilities to access and benefit from our goods and services.

We are committed to continuously improving accessibility across RioCan by identifying, removing and preventing barriers, supporting our employees in delivering accessible customer service, and meeting the requirements of the Accessibility for Ontarians with Disabilities Act (AODA), the Ontario Building Code and other applicable accessibility legislation.