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Careers Job Details

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Summary

Burlington Centre is looking for a seasonal Guest Services Representative for its busy kiosk. The Guest Services Representative will deliver outstanding customer service to all patrons and tenants of the property. They are one of the first points of contact for customers and tenants and must have a positive attitude towards all clients. The position requires the candidate have a flexible work schedule, including availability on evenings and weekends.

Role:

The successful candidate will:

  • Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings
  • Assist in the facilitation of the property gift card program
  • Assist in the administration of the “lost and found” program by logging items and helping to match lost items with owners
  • Provide directions within the property to shoppers
  • Answer incoming calls on both the internal and external telephone lines
  • Provide support to other departments as requested
  • Coordinate the rental of strollers, walkers and wheelchairs
  • Administer refunds for property vending machines upon request
  • Continuously organize and stock all information brochures at the kiosk
  • Log calls from tenants who require assistance from another department at the Centre
  • Communicate with other departments in a timely manner to relay tenant concerns/requests
  • Accurately administer & execute all Guest Services programs & practices
  • Complete projects as assigned from time to time
  • Other duties as assigned

Requirements:

The successful candidate will have:

  • Outstanding customer service skills
  • Completed a Secondary school diploma or equivalent
  • At least 1 year experience in customer service
  • Comfortable handling cash
  • Basic PC, Microsoft Word & Excel skills
  • A professional demeanor
  • Excellent written and verbal communication skills
  • Proven problem-solving skills

The successful candidate will be:

  • Independent
  • Positive
  • Reliable
  • Outgoing
  • Efficient
  • Empathetic and Team Oriented

If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to Darlene Cassidy at dcassidy@riocan.com

We thank all who apply but please note that only candidates considered for an interview will be contacted. 

Contact: Darlene Cassidy, Guest Service Supervisor
Email address: dcassidy@riocan.com
Contact preference: email

RioCan brings together smart, talented people from diverse backgrounds, and creates spaces where we can all prosper.  People are at the core of who we are, and we respect that they have taken all kinds of paths to get here.

We are committed to creating an environment in which all employees are valued, included, and empowered to do their best work and bring great ideas. We value different voices and perspectives, and appreciate that unique backgrounds and identities make our organization stronger.

RioCan welcomes applications from all candidates and is committed to providing accommodations for people with disabilities. If you require accommodation at any stage of the application process please let us know and we will be happy to work with you to meet your needs.